For technical assistance or help please contact us Monday to Friday between 8am and 7pm (AEST):

Westpac Securities Internet Help Desk

Contact Details
Within Australia:

1300 139 494 

Outside Australia:

+61 2 8241 0208 

Website technical information

This website is designed to work with most web browsers for Windows and Mac operating systems. We recommend you always use the current browser version to ensure this website displays correctly, and so that you have the latest security updates.

Below is a list of recommended browsers and where to download them.

Supported Internet Browsers
Operating SystemRecommended Browser
Windows The latest version of
  Microsoft Internet Explorer
  Mozilla Firefox
  Apple Safari
  Google Chrome
Mac The latest version of
  Mozilla Firefox
  Apple Safari

Trader Pro technical FAQs

Is a special connection required for Trader Pro?

Trader Pro is an internet-based application. A broadband connection is highly recommended; a 56k modem connection is the minimum.  You should contact your network administrator to confirm that access will be available.

Can I still use the Westpac Securities website for trading?

Certainly — you can use either service at any time. When you are logged on to Trader Pro, your website session will remain active, so you can switch easily between platforms. For example, you might access streaming market data via  Trader Pro while placing trades via the website.

Can I access Trader Pro from any PC?

Yes, you can login from any computer that has an internet connection and the required operating standards and browser settings, wherever it is in the world. Please note that you can only login to  Trader Pro from one machine at a time.

What are the requirements for my computer?

To run  Trader Pro, you need:

  • A Pentium3 500MZH class machine with a minimum of 256MB RAM.
  • A network connection quality of a 56k modem or above — broad band is highly recommended.
  • Internet Explorer 6.0 or above, or Mozilla/Firefox.
  • Your browser needs to be Java enabled, with Sun Java 1.5.0_06 or above installed. You can download the most recent version from
  • A colour monitor of at least 15”, with resolution great than 1024 X 768. We recommend a 17” colour monitor.
  • To run the Excel Add-in (DDE), you will need Microsoft Office Excel 2003 or later version.

Can I access Trader Pro via a Mac?

Apple Mac is not officially supported by Trader Pro, but users may access it via a later version of Mac OS X – Tiger, which permits Java applets to operate in the Safari browser .